What payment methods does Outdoor Voices accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops. Visa & Amex Gift Cards can be used, though we often have trouble refunding them. In that instance, we can work with you on an OV Gift Certificate refund.
Online orders can also be placed via Amazon Payments, Apple Pay, and PayPal Express Checkout, just keep in mind PayPal enforces a 60 day refund window.
I have a question about my order, what should I do?
Get in touch! Drop us an E-Mail at firstname.lastname@example.org or give us a ring at 646.681.4454. We’re here 9:00AM to 7:00PM Eastern.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we’re nice and somewhat fun.
Can I change or cancel my order?
We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your OV starts making moves. Send us a note as soon at possible at email@example.com. You can also give us a ring at 646.681.4454 between 9:00am and 6:00pm Eastern.
When will my order ship out?
We ask for 1-2 business days for our team to pack & ship your full order.
Orders placed for before 2:00pm will ship that evening, order volume permitting. Orders placed after 3:00pm on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at firstname.lastname@example.org or give us a call at 646.681.4454.
Where does your clothing ship from?
A majority of orders will ship from our warehouse in Massachusetts; some specialty items or low-inventory items will ship from one of our shops in Austin, Dallas, or New York. To get your full order on its way, we occasionally ship from a combination of these locations.
If your order ships in separate packages, we will send you multiple tracking numbers. We’re pros when it comes to tracking packages, let us know if we can help locate yours.
How long does it take my order to arrive? Can it be expedited?
All domestic orders ship via UPS Ground free of charge and take 3–6 business days to arrive. For swifter delivery, you can select UPS 2-Day shipping for $12 at checkout. This expedited shipping will arrive in 2 business days once it's packed and ready to go.
To double check ETA's and shipping speeds to your location, reach out to our team at email@example.com.
Discounts & Promotions
How do I add a discount or promotion code?
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order's subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Doing things is better together.
Discount codes are only applicable to "discountable" items. Exclusions include Gift Certificates, Kits, third party merchandise, and other items.
Why isn't my discount code working?
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions include Gift Certificates, Kits, third party merchandise, and other items.
Code still not working? Email our team at firstname.lastname@example.org, we can help troubleshoot from there!
Returns & Exchanges
What is your return policy?
Returns are accepted on all unworn, undamaged items within 30 days of purchase. Please do your best to remove lint and deodorant marks before returning, and leave tags in place. A quick try-on is cool—spin class and a long run is less cool.
If your order is damaged upon arrival or otherwise structurally fails, please contact our team at email@example.com. We will gladly accept these items back and work with you on a replacement or other solution. Your OV is made to last.
How do I start a return or exchange?
To start a Return or Exchange, jog over to returns.outdoorvoices.com and enter your email. We'll send you an email that links to your order history — from there, you can select which items you're sending back and print a prepaid return label.
For exchanges, you'll move through these motions and add a note to the Refund Calculations page for which items you'd like to try next.
Where can I find my shipping label?
Hop over to returns.outdoorvoices.com and move through the usual return steps. You'll receive a prepaid shipping label once we know which items you're sending our way.
We are unable to provide prepaid return labels outside the US. Visit our International F.A.Q.s for the return address and more details.
How do I return / exchange a gift?
To kickstart your gift return,go to returns.outdoorvoices.com and click through the "Returning a gift?" link underneath the email entry box.
If you're having trouble tracking down details from the original order, our team is happy to help. Just send us a note at firstname.lastname@example.org with info about the friendly person who gifted you OV and what you'd like to send back.
How do I return or exchange a Kit?
To return a full or partial Kit, send our team a quick note at email@example.com We'll send you a return label and next steps from there.
How long does a refund or exchange take to process?
Your return is making moves! From start to finish-line, please give your return 7-14 days to find its way back to you.
Our Returns Team is located on the East Coast, so return travel may take up to 5 business days + 3-4 days for processing. Once we have your items checked in, we'll send the refund or exchange your way along with a quick email confirmation.
What is an "Instant Refund Gift Card" and how do I use it?
Once you move through the returns steps online, you will be issued a temporary Instant Refund. The Instant Refund will be equal to the value of your returns and gives you the flexibility to place a new order right away, rather than wait for a credit card refund. Less waiting, more #DoingThings.
What happens if I don't use my "Instant Refund?"
Once your return items are checked in, we will deactivate the Instant Refund gift card and issue a refund for any outstanding balance back to your original payment method (or issue an exchange if you requested one).
If you did not use any of your Instant Refund, you will receive a full refund for these items. If you used the Instant Refund in full, enjoy your new gear!
What is a Kit?
Kits are an Outdoor Voices staple, culled from our core collection of technical tops and bottoms. These starter kits are versatile by design and make it simple to get out there — at a smarter price. Kits come in two varieties:
Warm Up Kit — When you need a jumpstart. Two base layers for everyday activity and a pouch to stash both.
Cool Down Kit — When it’s time to wind down. A sweatsuit made with motion in mind and a tote for the day’s tools.
Find details about how they work below or reach out to firstname.lastname@example.org with specific curiosities.
Can I customize sizes in my Kit?
Yes! Click "customize sizes" on the Kit page (look underneath the size circles). Choose a size for the Kit and modify item-by-item below.
Limited edition and collaboration Kits can not be customized for size due to limited inventory and our pre-packaging process. Move quickly, these sell out fast!
Can I swap styles or colors in my Kit?
All Kits are carefully curated by our team, designed to outfit you in core OV colors and styles. We do not offer swaps or switcheroos at the moment.
My Kit doesn't fit, can I exchange it?
Sure thing! Send our team an email (email@example.com) with your order number and which item(s) you'd like to exchange. We can swap Kit items for the same style in different sizes, though we cannot swap for items outside of our Kit collection.
Can I return part of my Kit?
Yep. If you return part of your Kit, you will receive a refund equal to the discounted price of the item(s) returned. A quick example — if you order a Woman's Warm Up Kit and just return the Athena Crop, you will be refunded $33 rather than the full price of an Athena, $50.
To send part of your Kit back for a refund or exchange, send our team an email at (firstname.lastname@example.org)
Fit & Sizing
How does OV clothing generally fit?
Buying clothes on the internet is tough; let’s chat through it. Reach out to email@example.com or give us a call at 646.681.4454. We’ll help you get it figured.
Do you have anywhere I can try things on?
Yep—we’ve got shops in Austin, Dallas, and New York. Come on by!
Does OV ship internationally?
Yes! You’ll find the countries we ship to below alongside shipping rates in your local currency. This shipping fee does not include duties and taxes, which will be calculated and paid at checkout.
Australia — Standard Shipping AUD 25, Express Shipping AUD 40
Canada — Standard Shipping CAD 15, Express Shipping CAD 30
China — Express Shipping CNY 200
Norway — Express Shipping NOK 260
Singapore — Express Shipping SGD 40
South Africa — Express Shipping ZAR 750
United Kingdom — Standard Shipping GBP 10, Express Shipping GBP 25
How long does it take to ship to my country?
Depends on location! For estimated shipping times to your country, reach out to our team at firstname.lastname@example.org.
Which international carrier do you use?
Depending on your location and the speed of delivery you select, we partner with a few different carriers around the globe. You can double check who is delivering your gear through the Order History page in your account (check the top right corner of the screen).
DHL, often used for Express Shipments, will require a signature upon delivery.
What currency can I use?
In addition to USD, we offer local currencies for the countries we ship to. The currency you see will be set by your IP address and we recommend paying for your order in the currency in which your payment method was issued.
If you would like to pay in a currency different from the one associated with your IP address, please reach out to email@example.com.
What is the exchange rate?
The conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
How and when will I pay duties and taxes?
Duties and taxes will be displayed and paid alongside shipping costs during checkout. We will ship all orders Duties Delivered Paid, simplifying and speeding up the delivery of your order.
How are payments processed for international orders?
International payments are processed by our partner, Flow Commerce, Inc. Your credit card or banking statement will read FLO*Outdoor Voices.
Can I return an internationally shipped order?
Yes, however, we are unable to provide return shipping labels for international returns, and therefore international return shipping costs are the customer’s responsibility.
You can send your OV to the address below:
Attn: International Returns
407 Broome St.
New York, NY 10013
We recommend using a service with tracking so we can have eyes on where your returns are. Please make note on the Commercial Invoice that these items are a Return, and use each item’s listed price as its value.
Refunds will be issued upon receipt of the return and can take up to 14 business days to process. We will refund applicable duties and taxes.
Can I exchange my internationally shipped order?
Not right now. We ask that you return your original purchase for a refund and place a new order.
Will you offer more international options & destinations in the future?
Yep! We will be expanding to more countries soon. Stay tuned, or shoot us a note at firstname.lastname@example.org to request shipping to your country.
What do I do if something I like is out of stock?
Something caught your eye & you click your size—it’s sold out… Bummer! Enter your email into the box that pops up in place of “Add To Bag,” we’ll let you know as soon as your style/size in back in stock.
Aside from our core colors—we love our navy & greys—we will have seasonal colors/styles. These items don’t always restock, so feel free to reach out to our team to double check or get an ETA.
Do you offer gift certificates?
We do! You can purchase a Gift Certificate in the Objects section of our site, found in the Women & Men menus in the top left.
I’d like to be a Wholesale Partner of Outdoor Voices, what do I do?
We are currently closed for wholesale distribution as we focus our efforts on OV retail channels. We appreciate your interest and hope you’ll stay in touch as we grow our online & in-store communities!
Manufacturing & Sustainability
Where do you make your gear?
Currently, we manufacture in the US, China and Vietnam. To select our stateside and overseas partners, we prioritize quality, compliance to worker's safety, fair wages and benefits, and dedication to minimizing environmental impacts (things like water waste and air emissions).
How do you ensure OV products are ethically produced?
Before we craft a single pair of leggings, our partners agree to abide by our vendor code of conduct. On par with industry leaders in sustainability and social compliance, we support places where employees are safe, paid fairly, given benefits, and work regulated hours.
Our team visits each factory and mill in person and we have a few friends (auditors) local to each factory. They love to "drop in" unannounced. Start to finish, we aim for OV to have a positive impact on the people and resources that bring our gear to life.
Are your materials/fabrics sustainably sourced?
We work with specialists around the globe to develop high quality, made-to-sweat-in textiles. While activewear has a track record for being tough to produce and recycle, we're passionate about finding ways to manufacture our materials and styles more sustainably.
We love our lightweight Rec Poly (recycled polyester) fabric, which is crafted from post-consumer water bottles that are melted down and turned into fibers. For our Merino gear, we partner with Global Merino—leaders in sourcing sustainably raised wool, bluesign® certified—who can trace their fibers back to the sheep they came from. Our Seamless collection also works to decrease waste, as these styles are knitted as a tube rather than cut and sewn together—no scraps.
We'll continue to innovate and create more sustainable gear as we grow and learn!
What is OV doing to help the planet?
We offer reusable shopping totes in-store, incentivize employees to use public transit and bike shares, and avidly recycle. When it comes to product, we aim to plan our assortment just-right so we don't create excess products or waste. Plus, our gear is designed to last—a longer lifespan keeps OV in your gym bag and out of landfills.
For Earth Day 2017, we created a limited edition t-shirt whose proceeds will go directly to WWF. We believe in a Recreational Future, which starts with protecting and preserving the wild enviornments in which we play.