What payment methods does Outdoor Voices accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops. Visa & Amex Gift Cards can be used, though we often have trouble refunding them. In that instance, we can work with you on an OV Gift Certificate refund.
Online orders can also be placed via PayPal Express Checkout, just keep in mind PayPal enforces a 60 day refund window.
I have a question about my order, what should I do?
Get in touch! Drop us an E-Mail at firstname.lastname@example.org or give us a ring at 646.681.4454. We’re here 9:00AM to 7:00PM Eastern.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we’re nice and somewhat fun.
Can I change or cancel my order?
We process orders quickly so we’ll do our best to help you with any changes or cancellations before your OV starts making moves. Give us a ring as soon at possible at 646.681.4454 between 9:00am and 7:00pm Eastern. You can also send a quick note to email@example.com.
When will my order ship out?
We ask for 1-2 business days for our team to pack & ship your full order.
Orders placed for before 2:00pm will ship that evening, order volume permitting. Orders placed after 3:00pm on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at firstname.lastname@example.org or give us a call at 646.681.4454.
Where does your clothing ship from?
A majority of orders will ship from our warehouse in Massachusetts; some specialty items or low-inventory items will ship from one of our shops in Austin, tx or New York, ny.
To get your full order on its way, we occasionally ship from a combination of these locations. If your order ships in separate packages, we will send you multiple tracking numbers. We’re pros when it comes to tracking packages, let us know if we can help locate yours.
How long does it take my order to arrive? Can it be expedited?
All domestic orders ship via FedEx Ground—absolutely free of charge to you—and take 3–5 business days to arrive.
At checkout, you can opt to pay $15 for FedEx 2-day expedited shipping, which we only recommend if you are shipping south of South Carolina and Tennessee, or west of Indiana.
If, for one reason or another, you need an item shipped faster, reach out to email@example.com.
Discounts & Promotions
How do I add a discount or promotion code?
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order's subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Doing things is better together.
Discount codes are only applicable to "discountable" items. Exclusions include Gift Certificates, Kits, third party merchandise, and other items.
Why isn't my discount code working?
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions include Gift Certificates, Kits, third party merchandise, and other items.
Code still not working? Email our team at firstname.lastname@example.org, we can help troubleshoot from there!
Is OV doing anything for Cyber Monday?
Yes! Discount code Hey-Hi-Hello is valid through 11:59pm PST on 11/28. Excludes OV Kits and 3rd-party product. For additional details, please contact email@example.com.
Returns & Exchanges
What is your return policy?
Through the holiday season, we will be extending our return policy to leave plenty of room for gift giving and receiving. More sledding, less stressing. All in-store and online purchases placed between November 25th and December 24th can be returned up until January 31st.
In January, we will hop back on the track with our usual 30 day return policy. We ask that items are returned un-worn and un-damaged. Please do your best to remove lint and deodorant marks before returning and leave tags in place. A quick try-on is cool—spin class and a long run is less cool.
Each domestic order will arrive with a pre-paid FedEx return label. International return shipping is the responsibility of the customer, more info on overseas right here.
If your order is damaged upon arrival or otherwise structurally fails, please contact our team at firstname.lastname@example.org. We will gladly accept these items back and work with you on a replacement or other solution. Your OV is made to last.
How do I start a return or exchange?
To start a Return or Exchange, pack up the not-quite-right items with the packing slip. Domestic orders will arrive with a prepaid return label to send your OV back to our team. Click here for International Return info.
Returns — On the packing slip, circle which items you’re returning and add a Reason for Return on the right-hand side. There’s a numbered list in the bottom right corner of your packing slip!
Exchanges — Follow the return process and along with the Reason for Return (01) add which color / size you’d like to try next (for example, 01. Navy/M) on the right-hand side of the packing slip. We’ll send the new items as soon as the original returns have been checked in.
How do I return / exchange a gift?
To kickstart your gift return, email our team at email@example.com with the details lined up below. Exchanges will be sent out as soon as the original items arrive. If you can’t decide what you want to try next, we can also email you a digital gift card for the original amount paid for your gift.
+ Gift Giver’s Name / Email
+ Order # (if possible)
+ Your Shipping Address
+ Digital Gift Card or Exchange? If Exchange, what’s next?
+ Need a Return Label?
Our team will get back to you with a quick thumbs up and a return label, if needed.
How long does a refund or exchange take to process?
Your return is making moves! Refunds and Exchanges are typically processed 3-4 days after we receive the return. Once your return has been checked in, give 2-3 business days for refunds to be credited to your account and 1-2 business days for our team to pack and ship any exchanges, inventory permitting.
I no longer have my return shipping label—what should I do?
Send us a note at firstname.lastname@example.org. We’re pretty swift when it comes to creating new return labels.
What is a Kit?
Kits are an Outdoor Voices staple, culled from our core collection of technical tops and bottoms. These starter kits are versatile by design and make it simple to get out there — at a smarter price. Kits come in two varieties:
Warm Up Kit — When you need a jumpstart. Two base layers for everyday activity and a pouch to stash both.
Cool Down Kit — When it’s time to wind down. A sweatsuit made with motion in mind and a tote for the day’s tools.
Find details about how they work below or reach out to email@example.com with specific curiosities.
Can I customize sizes in my Kit?
Yes! Click "customize sizes" on the Kit page (look underneath the size circles). Choose a size for the Kit and modify item-by-item below.
Limited edition and collaboration Kits can not be customized for size due to limited inventory and our pre-packaging process. Move quickly, these sell out fast!
Can I swap styles or colors in my Kit?
All Kits are carefully curated by our team, designed to outfit you in core OV colors and styles. We do not offer swaps or switcheroos at the moment.
My Kit doesn't fit, can I exchange it?
Sure thing! Follow our normal exchange steps to try a different size top or bottom. Exchange for a different size? A-OK. Try a different style or color? Place a fresh order and send back what you don’t love.
Can I return part of my Kit?
If you return part of your Kit, you will receive a refund equal to the discounted price of the item(s) returned. A quick example — if you order a Woman's Warm Up Kit and just return the Athena Crop, you will be refunded $33 rather than the full price of $50.
Fit & Sizing
Talk to me about sizing: How does OV clothing generally fit?
Buying clothes on the internet is tough; let’s chat through it. Reach out to firstname.lastname@example.org or give us a call at 646.681.4454. We’ll help you get it figured.
Do you have anywhere I can try things on?
Yep—we’ve got shops in Austin, Dallas, and New York. Come on by!
Does OV ship internationally?
Yes! You’ll find the countries we ship to below alongside shipping rates in your local currency. This shipping fee does not include duties and taxes, which will be calculated and paid at checkout.
Australia — Standard Shipping AUD 25, Express Shipping AUD 40
Canada — Standard Shipping CAD 15, Express Shipping CAD 30
China — Express Shipping CNY 200
Norway — Express Shipping NOK 260
Singapore — Express Shipping SGD 40
South Africa — Express Shipping ZAR 750
United Kingdom — Standard Shipping GBP 10, Express Shipping GBP 25
How long does it take to ship to my country?
Depends on location! For estimated shipping times to your country, reach out to our team at email@example.com.
Which international carrier do you use?
Depending on your location and the speed of delivery you select, we partner with a few different carriers around the globe. You can double check who is delivering your gear through the Order History page in your account (check the top right corner of the screen).
DHL, often used for Express Shipments, will require a signature upon delivery.
What currency can I use?
In addition to USD, we offer local currencies for the countries we ship to. The currency you see will be set by your IP address and we recommend paying for your order in the currency in which your payment method was issued.
If you would like to pay in a currency different from the one associated with your IP address, please reach out to firstname.lastname@example.org.
What is the exchange rate?
The conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
How and when will I pay duties and taxes?
Duties and taxes will be displayed and paid alongside shipping costs during checkout. We will ship all orders Duties Delivered Paid, simplifying and speeding up the delivery of your order.
How are payments processed for international orders?
International payments are processed by our partner, Flow Commerce, Inc. Your credit card or banking statement will read FLO*Outdoor Voices.
Can I return an internationally shipped order?
Yes, however, we are unable to provide return shipping labels for international returns, and therefore international return shipping costs are the customer’s responsibility.
You can send your OV to the address below:
251 Centre Street
New York, NY 10013
We recommend using a service with tracking so we can have eyes on where your returns are. Please make note on the Commercial Invoice that these items are a Return, and use each item’s listed price as its value.
Refunds will be issued upon receipt of the return and can take up to 14 business days to process. We will refund applicable duties and taxes.
Can I exchange my internationally shipped order?
Not right now. We ask that you return your original purchase for a refund and place a new order.
Will you offer more international options & destinations in the future?
Yep! We will be expanding to more countries soon. Stay tuned, or shoot us a note at email@example.com to request shipping to your country.
What inspired the collection? Why did A.P.C. and Outdoor Voices team up?
The A.P.C.O.V. collaboration is inspired by A.P.C. and Outdoor Voices’ shared design methodology—everything begins with material. The goal of the collection was to create a daily uniform that effortlessly transitions with you between life and activity.
This collection is a true partnership of the A.P.C. and Outdoor Voices design teams. While all of the materials derive from our own line and are intended for activity—they’re made to sweat in—many of the silhouettes are borrowed from classic A.P.C. styles.
The fabrics and styles look similar to Outdoor Voices. What makes A.P.C.O.V. unique?
A dream team of aesthetics and attention to material, this collection combines the technical fabrics of Outdoor Voices with the silhouettes of classic A.P.C. styles. Jean Touitou, A.P.C. Founder, is revered for his fine attention to trim and detail, which is really what distinguishes each piece. From drawstrings with matte finish, bonded seams, and prints that were hand-drawn by A.P.C.’s pattern designers in Paris, the A.P.C.O.V. collection is one-of-a-kind.
Can I work out in my A.P.C.O.V. gear?
Yes! The materials are developed by Outdoor Voices and carry the same technical properties as the activewear we make. Everything is designed to sweat in. With two-way and four-way stretch, bonded seams, and sweat wicking properties, each piece is intended to function across a range of activities.
Where was the collaboration produced?
The A.P.C.O.V. collection was designed in our studio in New York, NY in collaboration with A.P.C. in Paris, and produced with the same partners overseas who manufacture our own line.
The gear I want is sold out! Will any of these styles restock?
No plans to restock—we made one exciting batch of A.P.C.O.V. product to be available all at once. We’re hoping these styles move quickly so they can get out and start Doing Things with you!
Will Outdoor Voices be doing another collaboration with A.P.C.?
While we don’t have any set plans for a follow up collaboration, A.P.C.O.V. kicked off an awesome friendship between our two teams and we’ll continue to support each other.
What is the return policy on A.P.C.O.V. styles?
The standard Outdoor Voices return policy will apply to all A.P.C.O.V. styles. You have 30 days for in-store and 45 days to return online orders. Please only return unworn and unwashed items so that your gear can find a new home.
Where else can I find A.P.C.O.V.?
The A.P.C.O.V. collection is available online through both outdoorvoices.com and apc.fr. You can also find the collection at Outdoor Voices and A.P.C. stores globally. The collection is carried at a select handful of A.P.C.’s retail partners, too.
What do I do if something I like is out of stock?
Something caught your eye & you click your size—it’s sold out… Bummer! Enter your email into the box that pops up in place of “Add To Bag,” we’ll let you know as soon as your style/size in back in stock.
Aside from our core colors—we love our navy & greys—we will have seasonal colors/styles. These items don’t always restock, so feel free to reach out to our team to double check or get an ETA.
Do you offer gift certificates?
We do! You can purchase a Gift Certificate in the Objects section of our site, found in the Woman & Man menus in the top left.
Once you complete your order you will receive two emails, your order confirmation and the digital Gift Certificate. From there, you can forward the digital Gift Certificate email to the lucky recipient or reply to that email to request a physical gift card.
I’d like to be a Wholesale Partner of Outdoor Voices, what do I do?
We are currently closed for wholesale distribution as we focus our efforts on OV retail channels. We appreciate your interest and hope you’ll stay in touch as we grow our online & in-store communities!
Where is your clothing made?
All of our clothing is designed in our studio in New York, NY, and manufactured at an expanding and increasingly-global list of factories. We are currently working with manufacturers in Hong Kong, Portugal, and the United States.
Why did you move production overseas?
Our decision to move a portion of our production overseas was made with great reluctance, but also made with you, our customer, and the quality of our product in mind. Producing the best possible activewear is our top priority, and we take great care in the selection of our partners to do so. We seek out the most skilled manufacturers and craftsmen capable of responsibly executing all the aspects of the technical garments we design, and often those manufacturers are found overseas. Our standards for working conditions and ethical practices continue to drive these decisions and our team is working on ways to better share this information with customers. We take great care in the selection of our stateside and overseas partners and are excited for all the great things we can create.
If you have any questions on our production or sourcing, please reach out to firstname.lastname@example.org.