What payment methods does Outdoor Voices accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards, both online and in our retail shops. Visa & Amex Gift Cards can be used, though we often have trouble refunding them. In that instance, we can work with you on an OV Gift Certificate refund.
Online orders can also be placed via PayPal Express Checkout, just keep in mind PayPal enforces a 60 day refund window.
I have a question about my order, what should I do?
Get in touch! Drop us an E-Mail at email@example.com or give us a ring at 646.681.4454. We’re here 9:00AM to 7:00PM Eastern.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us. Plus, we’re nice and somewhat fun.
Can I change or cancel my order?
We process orders quickly so we’ll do our best to help you with any changes or cancellations before your OV starts making moves. Give us a ring as soon at possible at 646.681.4454 between 9:00am and 7:00pm Eastern. You can also send a quick note to firstname.lastname@example.org.
When will my order ship out?
We ask for 1-2 business days for our team to pack & ship your full order.
Orders placed for before 2:00pm will ship that evening, order volume permitting. Orders placed after 3:00pm on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at email@example.com or give us a call at 646.681.4454.
Where does your clothing ship from?
A majority of orders will ship from our warehouse in Massachusetts; some specialty items or low-inventory items will ship from one of our shops in Austin, tx or New York, ny.
To get your full order on its way, we occasionally ship from a combination of these locations. If your order ships in separate packages, we will send you multiple tracking numbers. We’re pros when it comes to tracking packages, let us know if we can help locate yours.
How long does it take my order to arrive? Can it be expedited?
All domestic orders ship via FedEx Ground—absolutely free of charge to you—and take 3–5 business days to arrive.
At checkout, you can opt to pay $15 for FedEx 2-day expedited shipping, which we only recommend if you are shipping south of South Carolina and Tennessee, or west of Indiana.
If, for one reason or another, you need an item shipped faster, reach out to firstname.lastname@example.org.
Discounts & Promotions
How do I add a discount or promotion code?
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order's subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Doing things is better together.
Discount codes are only applicable to "discountable" items. Exclusions include Gift Certificates, Kits third party merchandise and other items.
Why isn't my discount code working?
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions include Gift Certificates, third party merchandise and other items.
Code still not working? Email our team at email@example.com, we can help troubleshoot from there!
Returns & Exchanges
What is your return policy?
Returns are accepted on all unworn, undamaged items within 30 days of purchase. Please do your best to remove lint and deodorant marks before returning and leave tags in place. A quick try-on is cool; spin class and a long run is less cool.
Each domestic order will arrive with a pre-paid FedEx return label. International return shipping is the responsibility of the customer, more info on overseas right here.
If your order is damaged upon arrival or otherwise structurally fails, please contact our team at firstname.lastname@example.org. We will gladly accept these items back and work with you on a replacement or other solution. Your OV is made to last.
How do I start a return or exchange?
To start a Return or Exchange, pack up the not-quite-right items with the packing slip. Domestic orders will arrive with a prepaid return label to send your OV back to our team. Click here for International Return info.
Returns — On the packing slip, circle which items you’re returning and add a Reason for Return on the right-hand side. There’s a numbered list in the bottom right corner of your packing slip!
Exchanges — Follow the return process and along with the Reason for Return (01) add which color / size you’d like to try next (for example, 01. Navy/M) on the right-hand side of the packing slip. We’ll send the new items as soon as the original returns have been checked in.
How do I return / exchange a gift?
To kickstart your gift return, email our team at email@example.com with the details lined up below. Exchanges will be sent out as soon as the original items arrive. If you can’t decide what you want to try next, we can also email you a digital gift card for the original amount paid for your gift.
+ Gift Giver’s Name / Email
+ Order # (if possible)
+ Your Shipping Address
+ Digital Gift Card or Exchange? If Exchange, what’s next?
+ Need a Return Label?
Our team will get back to you with a quick thumbs up and a return label, if needed.
How long does a refund or exchange take to process?
Your return is making moves! Refunds and Exchanges are typically processed 3-4 days after we receive the return. Once your return has been checked in, give 2-3 business days for refunds to be credited to your account and 1-2 business days for our team to pack and ship any exchanges, inventory permitting.
I no longer have my return shipping label—what should I do?
Send us a note at firstname.lastname@example.org. We’re pretty swift when it comes to creating new return labels.
What is a Kit?
All the essentials for recreation; our Kits are crafted to get you more OV for less $. Available in 2, 3 & 4 Pieces, our Kits are an assortment of our core OV styles / colors to get you started (or keep you going). Find details about how they work below or reach out to email@example.com for specific curiosities.
Can I customize or swap items in my Kit?
When ordering a 2, 3 or 4 Piece Kit, you have the option to choose a different size for each item. Just click "customize sizes" on the Kit page (look underneath the size circles). Our Kits are carefully curated by our team with our OV core colors and styles. We are unable to swap colors or styles within any Kit.
Occasionally, our team will make Kit substitutions for availability and seasonality. A Kit with substitutions will be treated as an original Kit and is not available for color or style swaps/exchanges.
Limited edition and collaboration Kits can not be customized for size due to limited inventory and our pre-packaging process. Move quickly, these sell out fast!
My Kit doesn't fit, can I exchange it?Sure thing! You can go through our usual exchange process to try a different size top or bottom. As you grabbed a great deal on your Kit, we are unable to swap out styles or colors through an exchange.
Can I return part of my Kit?
If you return part of your Kit, you will receive a discounted refund based on the % discount bundled into your Kit. A quick example—if you order a Woman's 2-Piece Kit and just return the Athena Crop, you will be refunded $33 rather than the full price of $50. For a full refund, be sure to return everything that arrived in your Kit. Pouches are valued at $20 and Totes at $40.
Our Kits are designed to provide you with all of the tools for Recreation rather than provide a discount. More OV → more Doing Things.
Fit & Sizing
Talk to me about sizing: How does OV clothing generally fit?
Buying clothes on the internet is tough; let’s chat through it. Reach out to firstname.lastname@example.org or give us a call at 646.681.4454. We’ll help you get it figured.
Do you have anywhere I can try things on?
Yep—we’ve got shops in Austin, TX and New York, NY. Come on by!
Does OV ship internationally?
We currently offer shipping to Canada, the United Kingdom, and Australia via USPS Priority International.
How much does it cost?
Rates are based on weight and are calculated at checkout by USPS. Additionally, international shipments may be subject to duties, taxes, handling costs, and other fees. You will be notified of these charges when the shipment arrives in your home country.
These charges are the responsibility of the customer and are non-refundable.
When will my international order arrive?
International shipments typically take 10-15 business days to arrive via. USPS Priority International, which depends on your location and the speed of customs. Customs, duties and taxes are the responsibility of the customer and are non-refundable.
Once the shipment reaches your home country, USPS will hand it over to a local carrier. You can search the same tracking number in their tracking systems to find more details about exactly where your OV is. Here’s a quick breakdown:
Canada — Canada Post
UK — ParcelForce or Royal Mail
Australia — ParcelForce or Australia Post
Can I return an internationally shipped order?
Yes, however, we cannot provide return shipping labels on international shipments, and therefore international return shipping costs are the customer’s responsibility.
Can I exchange my internationally shipped order?
Not right now. We ask that you return your original purchase for a refund and place a new order.
How do I return an internationally shipped order?
You can send your OV to the address below:
199 Lafayette Street
New York, NY 10012
We recommend using a service with tracking so we can have eyes on where your returns are. Please make note on the Commercial Invoice that these items are a Return, and use each item’s listed price as its value.
Will you offer more international options & destinations in the future?
Yep, it’s a top priority for us! We’re working on ways to make OV more accessible to our customers abroad. Stay tuned for updates.
What inspired the collection? Why did A.P.C. and Outdoor Voices team up?
The A.P.C.O.V. collaboration is inspired by A.P.C. and Outdoor Voices’ shared design methodology—everything begins with material. The goal of the collection was to create a daily uniform that effortlessly transitions with you between life and activity.
This collection is a true partnership of the A.P.C. and Outdoor Voices design teams. While all of the materials derive from our own line and are intended for activity—they’re made to sweat in—many of the silhouettes are borrowed from classic A.P.C. styles.
The fabrics and styles look similar to Outdoor Voices. What makes A.P.C.O.V. unique?
A dream team of aesthetics and attention to material, this collection combines the technical fabrics of Outdoor Voices with the silhouettes of classic A.P.C. styles. Jean Touitou, A.P.C. Founder, is revered for his fine attention to trim and detail, which is really what distinguishes each piece. From drawstrings with matte finish, bonded seams, and prints that were hand-drawn by A.P.C.’s pattern designers in Paris, the A.P.C.O.V. collection is one-of-a-kind.
Can I work out in my A.P.C.O.V. gear?
Yes! The materials are developed by Outdoor Voices and carry the same technical properties as the activewear we make. Everything is designed to sweat in. With two-way and four-way stretch, bonded seams, and sweat wicking properties, each piece is intended to function across a range of activities.
Where was the collaboration produced?
The A.P.C.O.V. collection was designed in our studio in New York, NY in collaboration with A.P.C. in Paris, and produced with the same partners overseas who manufacture our own line.
The gear I want is sold out! Will any of these styles restock?
No plans to restock—we made one exciting batch of A.P.C.O.V. product to be available all at once. We’re hoping these styles move quickly so they can get out and start Doing Things with you!
Will Outdoor Voices be doing another collaboration with A.P.C.?
While we don’t have any set plans for a follow up collaboration, A.P.C.O.V. kicked off an awesome friendship between our two teams and we’ll continue to support each other.
What is the return policy on A.P.C.O.V. styles?
The standard Outdoor Voices return policy will apply to all A.P.C.O.V. styles. You have 30 days for in-store and 45 days to return online orders. Please only return unworn and unwashed items so that your gear can find a new home.
Where else can I find A.P.C.O.V.?
The A.P.C.O.V. collection is available online through both outdoorvoices.com and apc.fr. You can also find the collection at Outdoor Voices and A.P.C. stores globally. The collection is carried at a select handful of A.P.C.’s retail partners, too.
What do I do if something I like is out of stock?
Something caught your eye & you click your size—it’s sold out… Bummer! Enter your email into the box that pops up in place of “Add To Bag,” we’ll let you know as soon as your style/size in back in stock.
Aside from our core colors—we love our navy & greys—we will have seasonal colors/styles. These items don’t always restock, so feel free to reach out to our team to double check or get an ETA.
Do you offer gift certificates?
We do! You can purchase a Gift Certificate in the Objects section of our site, found in the Woman & Man menus in the top left.
Once you complete your order you will receive two emails, your order confirmation and the digital Gift Certificate. From there, you can forward the digital Gift Certificate email to the lucky recipient or reply to that email to request a physical gift card.
I’d like to be a Wholesale Partner of Outdoor Voices, what do I do?
We are currently closed for wholesale distribution as we focus our efforts on OV retail channels. We appreciate your interest and hope you’ll stay in touch as we grow our online & in-store communities!
Where is your clothing made?
All of our clothing is designed in our studio in New York, NY, and manufactured at an expanding and increasingly-global list of factories. We are currently working with manufacturers in Hong Kong, Portugal, and the United States.
Why did you move production overseas?
Our decision to move a portion of our production overseas was made with great reluctance, but also made with you, our customer, and the quality of our product in mind. Producing the best possible activewear is our top priority, and we take great care in the selection of our partners to do so. We seek out the most skilled manufacturers and craftsmen capable of responsibly executing all the aspects of the technical garments we design, and often those manufacturers are found overseas. Our standards for working conditions and ethical practices continue to drive these decisions and our team is working on ways to better share this information with customers. We take great care in the selection of our stateside and overseas partners and are excited for all the great things we can create.
If you have any questions on our production or sourcing, please reach out to email@example.com.