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Buy Online, Pick Up In OV Shops

This Holiday Season we are excited to offer pick up in shops – here are some FAQs:

  • What exactly is this?
    • In-shop pickup is a new, free service to help you get your item(s) quicker. When you place an order online and have opted for in-shop pickup, we’ll send you an email when your order is ready for pickup with collection details. Alternatively, you can also call any of our shops directly and speak with a shop associate to place an order and then pick it up that way.
  • How do I place a curbside / in-shop pick up order online?
    • If all of the items in your cart are available at a shop within 50 miles, the shop(s) that have your cart available will appear in checkout as a free Shipping Option for you to select. After your order is placed, you will receive an additional email notification when your order is ready for pickup.
  • How do I collect my order?
    • After you have received your email stating your order is ready for pickup, swing by our shop and tell one of our team members you have an in-shop pickup order. They will ask for your name and order number. Please note our in-shop COVID safety protocols, found here.
  • Can I do curbside pickup instead of in-shop?
    • Yes! We are offering curbside pickup at most locations. If you want to do curbside pickup, give us a call to let us know when you’re outside. We’ll bring the order out to you, remaining at a safe distance.
  • How long will a shop hold my order for pick up? What happens if I am unable to pick up my order in time OR I do not pick up my order?
    • You will have 3 days to collect your order from the day you receive email notification that your order is ready to pick up your order. For orders that are not picked up within 3 days, our team will attempt to call you to notify you. Otherwise, this order will be canceled and refunded to the original method of payment. Please check our shops page for shop hours.

 

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